Home Air Direct “Live Help” Got a question? Just Ask!

October 5, 2008 | Leave a Comment

Home Air Direct’s “Live Help” feature is a great way to get immediate answers to your questions.  During regular business hours and often times beyond, Home Air Direct monitors and offers live online help.  This is not a canned FAQ, or an off-site operator with scripts.  This is on-site Home Air Direct professionals answering your questions.

Here is a sample of an actual “Live Help” conversations.

Home Air Direct : Hello this is Jay. How May I help You?

Karen : Question
does this come with instructions Blue Tube UV Light, 15″ w/ Odor Sanitizing Technology

Home Air Direct: Yes. AS a matter of fact, I installed one three weeks ago in my home and i was stunned at how easy it was. It took me longer to find my drill then it did to do the project. If you give me your email address I will send you the instructions right now.

Karen : karenXXXXXX@XXXXX.com

Home Air Direct: Thanks. Give me a few minutes to dig them up and I will email them to you, but rest assured that this is a very easy do it yourself project. Also, I have had a fit with allergies this summer and it really has made a difference

Home Air Direct: Any other questions?

Karen : I was quoted $1400 today  by a local HVAC shop to install the same unit you sell for $197.  Is that possible?

Home Air Direct: It is not uncommon for some contractors to charge 3-4 times their cost on some installations.

Karen : thank you for your help.

Home Air Direct: Thank you Good bye

Karen : bye

Posted by Home Air Direct | Filed Under Install Instructions, UV Lights